Reference

Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use a wongtito account, including how we handle deposits through DANA, OVO, and GoPay, how withdrawals are processed, and what applies when you access the lobby from Indonesia.

Account EligibilityDANA, OVO, GoPay WalletsWithdrawal ConditionsAccount Suspension RulesJurisdiction Notice
wongtito Terms That Cover How Your Account Works
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause is unclear, or if you believe a term has been applied incorrectly to your account, our support team handles these queries directly. You can reach us through live chat inside the lobby, by email, or through the in-app message thread linked to your account. All term-related disputes are logged and reviewed within our standard queue.

Live Chat Open the chat icon inside your logged-in account. Our team reviews terms queries there and can escalate account-level issues directly from the chat thread.
Email Support Send a written query to our support address if your issue involves account suspension, identity review, or a withdrawal held under these terms.
In-App Message The message thread inside the wongtito app links to your account history, making it the fastest path for wallet-specific term queries involving DANA, OVO, or GoPay.
HOW WE APPLY THIS

Account Security and How We Handle Your Data

Our approach to account security covers how we store your registration details, how we verify wallet ownership when you withdraw, and what happens if unusual activity is flagged on your account. We do not share your personal information with third parties outside of what is required to process your DANA, OVO, or GoPay transactions. You can request a summary of the data we hold by contacting our support team through any channel listed above.

Data Retention

We retain your account registration data and transaction history for as long as your account is active and for the period required after closure under applicable rules.

Wallet Verification

Before any withdrawal clears to your DANA, OVO, or GoPay wallet, we confirm the registered wallet name matches your account identity to prevent misdirected funds.

Account Security

Your account is protected by OTP verification on login. If you lose access to your registered number, contact us before attempting multiple logins so your account is not locked.

Data Request

You may request a copy of the data we hold on your account or ask us to correct inaccurate details. Submit your request through live chat or email and we will respond in writing.

Common Questions About These Terms

These are the questions our account team receives most often about how these terms apply in practice. If your question is not covered here, reach us through live chat or the in-app message thread linked to your account.

These terms are published in English. If any point is unclear, our support team in Jakarta and Surabaya can clarify how a specific clause applies to your account situation.

Your withdrawal is paused until the name mismatch is resolved. Contact our support team with proof of wallet ownership and we will process the review manually before releasing funds.

We update this page when terms change and note the revision date at the top. Continuing to use your account after a posted change means you have accepted the updated version.

Suspension means your account is temporarily restricted from deposits, withdrawals, and lobby access. This can happen if duplicate accounts are detected or identity verification is incomplete.

Send a data request through live chat or email. We respond in writing with a summary of your registration data, transaction records, and any identity documents submitted during verification.

Access and eligibility depend on local law and are available only where permitted. Where any clause conflicts with Indonesian law, local law takes precedence for your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.