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How wongtito Handles Your Personal Data

Your account details, wallet connections, and activity on this platform are handled with a clear purpose: we collect only what we need to run your account and process payments through DANA, OVO, and GoPay.

DANA, OVO, GoPay wallet data handled securelyAccount data collected only for platform useYou can request access or deletion at any timeNo data sold to third partiesAvailable where local law permits
wongtito How wongtito Handles Your Personal Data
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

Security on this platform runs at the account level first. Every session requires credential verification, and unusual login attempts — such as a new device in Jakarta signing in outside your normal pattern — trigger an OTP check before access is granted. SSL encryption covers all data in transit, and stored account data is held in access-controlled environments. Here is what that looks like in practice across four areas.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby filters. No cross-site tracking cookies are placed. You can clear these through your browser settings at any point.

Wallet Data Retention

Your DANA, OVO, or GoPay wallet reference is stored only while your account is active. Once you close your account, wallet identifiers are removed after the legally required retention window expires.

Account Security Steps

OTP verification runs on new-device logins. If you spot an unrecognised session in your login history, lock your account immediately from the security tab and contact live chat to investigate.

Data Access Requests

You can request a copy of the personal data we hold on you at any time. We process these requests in line with applicable law. Identity verification is required before any data is released or deleted.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what we hold, correct an error, or ask us to delete your account data, get in touch through any of the channels below. For wallet-related queries — such as confirming which DANA or OVO identifiers are stored against your account — our account support team can pull the relevant record once your identity is verified. Response times vary by channel; live chat tends to be fastest for account-specific questions.

Live Chat Open the chat widget inside your account dashboard. Fastest path for account data queries, including wallet references tied to DANA, OVO or GoPay.
Email Support Write to our support address listed in your account settings. Include your registered contact detail so we can verify your identity before actioning any request.
Account Settings Some data — display name, contact email, preferred language — can be updated directly inside your account profile without contacting support at all.

Questions About Your Privacy Rights

These are the questions we see most often from account holders in Indonesia. If yours is not covered here, live chat or email support can help with anything specific to your account.

We store your registration details, login history, transaction references from DANA, OVO or GoPay, and device session logs used for security checks. We do not store full payment credentials.

Yes. Contact us via live chat or email with your registered account detail. Once we verify your identity, we will prepare a data summary and send it through your registered contact within the timeframe required by applicable law.

Only with service providers essential to running your account — payment processors and fraud-detection tools — and only the minimum data they need. We do not sell your data to advertisers or data brokers.

Submit a deletion request through live chat or email. After identity verification, we will remove your personal data except where applicable law requires us to retain certain transaction records for a set period.

We receive only a transaction reference from the payment rail — not your full wallet credentials. Those remain inside your DANA, OVO or GoPay app. We store the reference for account reconciliation only.

Personal data and wallet references are scheduled for deletion after the retention period required under applicable law expires. You will no longer receive communications once the account is closed and confirmed.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.